The Customer Service Evolution: Overthrowing Convention, Regaining Trust
Masterclass with Tshediso
Join IE University Alumnus Tshediso Khuzwayo in this one-hour masterclass as he delves into the customer service evolution.
Financial Services has consistently been ranked among the worst industries when it comes to delivering good customer service. Billions of dollars each year are allocated to consultants and investments in the latest technologies to solve this problem but often yields little results. Do we know what the problems are? And are we focusing our energy on solving the right problems? Let’s unpack and explore.
Agenda
09:30 - 10:00 Registration and Welcome Coffee
10:00 - 11:00 The Customer Service Evolution: Overthrowing Convention, Regaining Trust
11.00 - 11:45 IE University Experience: Take your Career Global
11:45 - 12:00 Thank you and closing from IE Team
Our Speaker:
Tshediso is the Head of Service Operations at Old Mutual (Project Olympus) which is in the process of launch a new Retail Bank in South Africa. Tshediso’s background is 12 years in financial services including investment banking, insurance, and infrastructure finance across Africa. He has also led large scale technology programs including Salesforce and AWS implementing them in multiple countries. Tshediso is passionate about South Africa and its ability to disrupt the global financial service landscape with innovation and creativity.
He holds a Business Science Honors Degree in Finance and Post Graduate Diploma in Accounting both from UCT. He also holds an MBA from IE University in Spain and completed in 2016. Teddy is a qualified Chartered Accountant with SAICA.
Nuestros ponentes
Senior Manager, IE Middle East & Africa
Mr. Waters hails from Fairfax, Virginia, USA, and has been at IE for over 8 years, first as a student, completing his IE Master’s in Management, and then working on the Admissions team for the International MBA and Master’s in Management programs. As Senior Manager for the IE Middle East and Africa team, he helps lead our offices (in Dubai, Riyadh, Johannesburg, Lagos), coordinates our regional initiatives, and advances our mission of bringing the best talent to IE University.
Director for Southern Africa office - Global Markets
Poppy Matshaya is the Director for Southern Africa office. She is an Alumni of the International MBA program, graduated in 2015. She is an experienced marketing and communications professional and has worked in General Motors, Fiat Group & Ford Motor Company South Africa. Currently she takes care of the recruitment for Specialized Masters & MBA programs at IE University
Head of Service Operations at Old Mutual (Project Olympus)
Tshediso is the Head of Service Operations at Old Mutual (Project Olympus) which is in the process of launch a new Retail Bank in South Africa. Tshediso’s background is 12 years in financial services including investment banking, insurance, and infrastructure finance across Africa.
He holds a Business Science Honors Degree in Finance and Post Graduate Diploma in Accounting both from UCT, and an MBA from IE University in Spain. He is a qualified Chartered Accountant with SAICA.
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